Shipping policy

 

Shipping

Orders are shipped Monday to Friday, excluding public holidays.

All orders received after 2:00PM will be processed the next day.

Once your order is shipped you will receive a confirmation email with your tracking number.

*Certain ICHI products might take 8-13 business days to ship or to be ready for in-store pick up*

Canada:

- Free in-store pick up (Montréal). We will contact you by phone or email once your order is ready. It can take 1-5 business days. Please bring your ID and order confirmation with you.

- We ship in Canada within 1-5 business days (with a tracking number). Free shipping for orders over 300$ for Quebec and Ontario. For other provinces, free shipping for orders over $399. 

USA:

- We ship to the USA within to 1-5 business days (with a tracking number). Free shipping for orders over $499.

International :

-  We ship to the rest of the world within 1 to 5 business days (with a tracking number). Shipping cost depends on selected item and your location.

Delays may vary due to customs clearance which are out of our control.  Please see the customs section in this help guide for more information.

We are currently accepting orders shipped everywhere in the world.

Taxes

Québec	5% TPS + 9.5 TVQ
Other Canadian regions	Taxe according to the region
Outside Canada	$0

 

 

Summary

	Shipping	Shipping fees	Order Tracking number
In-store pickup	1 to 5 business days	$0	No
Canada (QC + ON) Other provinces	1 to 5 business days	FREE above $300 FREE above $399	Yes
USA	1 to 5 business days	FREE above $499	Yes
International	1 to 5 business days*	depends on item and location	Yes

* Delivery delays can fluctuate for international orders due to customs procedures beyond our control.

Customs

We are not responsible for import taxes, additional fees or shipping delays (if any) associated with shipping to the rest of the world, and encourage you to familiarize yourself with these before purchasing. We will fill out all required documentation to expedite this process and ensure these fees are kept to a minimum however we must always declare the actual value of your order. You may visit the Customs website of your country for more information on standard fees associated with importing goods.