Terms & Conditions

Please note that these Terms & Conditions are applicable only to our online store www.boutiquebubbles.com. Terms & Conditions may vary in-store.

Personal Information

The information you provide to us during the registration process or while shopping on boutiquebubbles.com is collected and stored for the sole use of Boutique Bubbles and will never be shared, sold or distributed. We may contact you with promotional offers or news bulletins only if you have opted for this feature. Your privacy is very important to us – if you have any questions or concerns please contact orders@boutiquebubbles.com, you can also reach us 1-888-984 1022.

Item Availability

Please note that the inventory you see online at www.boutiquebubbles.com (items available or not) is only dedicated to our online store. Therefore in-store inventory may not be the same. Do not hesitate to contact us at 1-888-984-1022 to know the availability of products in-store.

The availability of the items appearing on boutiquebubbles.com is subject to change without notice. Though we make every effort possible to keep stock levels up to date and accurate, items appearing as ‘in stock’ may be unavailable to order. In the rare event that you have ordered one of these items we will contact you to suggest alternative options or to proceed with canceling your order at your request.

Payments

We gladly accept payments by Visa®, MasterCard, American Express, Discover and PayPal.

For credit card payments; you will need to validate your card via the PayPal page at checkout.  No account is necessary - simply follow the steps on the check out page.  If for any reason we cannot process your order you will be notified by e-mail or telephone.

PayPal transfers are received instantly so if for any reason we cannot process your order we contact you with other available options or cancel your order and issue a refund to your PayPal account.

Sales tax

Quebec Residents: 5% GST + 9.5% PST 
Rest of Canada: variable according to the region
Rest of the world.: No sales tax applies.

Delivery

Your order will be processed within 72h and shipped as soon as your payment has been processed and has cleared. We will notify you by email once your order has been shipped. At this time will provide you with a tracking number for your records. In an effort to ensure prompt delivery to our customers, orders are shipped at 4p.m Monday – Friday (excluding holidays, week-ends) so we ask you to please contact us as soon as possible regarding any modifications or cancellations.

In Canada:

- Free in-store pick up (Montréal). We will contact you by phone or email once your order arrives in-store. 

- Orders shipped to Canada are sent via Canada Post and generally take up to 3-7 business days for delivery (with a tracking number). 10$ flat rate.Free shipping for orders over $200.

USA:

- Orders shipped to the USA are sent via Canada Post and generally take up to 4-7 business days for delivery (with a tracking number). Free shipping for orders over $500)

International :

Orders shipped to the rest of the world are sent via Canada Post (with tracking number) and may take up to 15 business days for delivery. Free shipping for orders over $500

Delays may vary due to customs clearance which are out of our control.  Please see the customs section in this help guide for more information.

We will only ship to valid civic addresses – sorry no P.O. boxes. We are currently accepting orders shipped to everywhere in the world. If an item is returned to us because it was not claimed, refused by you or due to a delivery attempt to a wrong address, we will charge you the actual shipping costs incurred instead of the flat rate. Once the merchandise is received we will issue you a refund for the cost of the merchandise less the actual shipping fees.

Taxes

Québec

5% TPS + 9.5 TVQ

Other Canadian regions

Taxe according to the region

Outside Canada

$0

 

 

Summary

 

 

Delivery Delays

 

Shipping fees

 

Order Tracking

In store

3 to 7 business days

$0

Yes

Canada

3 to 7 business days

(depending of the region)

10$ flat rate /

FREE above $200 purchase

Yes

USA

4 to 7 business days

FREE above 500 purchase

Yes

International

7 to 15 business days*

FREE above $500 purchase

Yes

* Delivery delays can fluctuate for international orders due to customs procedures beyond our control.

For more information: http://www.canadapost.ca

Customs

We are not responsible for import taxes, additional fees or shipping delays (if any) associated with shipping to the rest of the world, and encourage you to familiarize yourself with these before purchasing. We will fill out all required documentation to expedite this process and ensure these fees are kept to a minimum however we must always declare the actual value of your order. You may visit the Customs website of your country for more information on standard fees associated with importing goods.

Returns & Exchanges

We will accept requests for exchanges and returns on unworn/unwashed items within 30 days of purchase date. Additionally, items must include all original tags and/or packaging in order to be eligible.

If you return merchandise worn or showing signs of visible wear due to the use of the merchandise, we will return the merchandise to you at your own expense or we will keep the merchandise and we will not make any exchange nor refund.

For hygiene reasons, we do not accept returns of bathing suits.

Please contact orders@boutiquebubbles.com and include your web order# so we may authorize your request and provide you with a Return Authorization (RA) number. The Return Authorization number provided to you must be clearly indicated on the shipping label so we can identify it.

You are responsible for shipping fees when returning your merchandise; however we will pay the shipping fees when sending you an exchange. Shipping fees from your order are non-refundable. We limit exchanges to one (1) per item per order. Additionally, items may only be exchanged for a different colour or size of an identical style.

You can also return your item in-store

Once we have received the merchandise and verified its eligibility we will issue a refund to the same credit card account you used for your purchase or to your PayPal™. Please allow up to 1-2 billing cycles for this refund to show on your credit card statement. In case of doubt we suggest you contact your financial institution directly. We reserve the right to refuse merchandise received after 30 days of purchase or without an R.A. number or exchange it for a credit note at our discretion. If you are in the greater Montreal area you may also exchange your items directly in our retail location. 

Please contact orders@boutiquebubbles.com before returning any merchandise.

Please mail all returns care of:
Returns / Boutique Bubbles
151 Mont-royal Est.
Montreal, Quebec H2T 1P2

Items that are bought : at a reduced price, with free shipping, with a discount, with a special offer or with a discount code, can be exchanged (depending on availability) but not refunded.

Discount codes are not combinable with reduced price items. 

Warranty

We honor the warranties of the brands we sell when they offer one. We will be the intermediary between you and the brand to facilitate the process of repairing or replacing the item. In order to claim a warranty, you must send us your defective product or come to our store in Montreal, Canada. If you can not come in-store, you are responsible for paying the shipping costs for your defective product. You will also be responsible for the shipping costs of your repaired and / or replaced product, unless you can pick it up in-store.